About the role The Global Head of Portfolio Performance is accountable for the end-to-end management of the portfolio lifecycle across all electric markets. This role ensures that credit is issued responsibly, monitored effectively, and recovered efficiently
Service Specialist Supervisor is responsible for leading and motivating a high-performing customer service team in a call center environment, ensuring service quality, productivity, and adherence to company standards. An effective supervisor will ensure their team is: Meeting
The Reservations Center Manager is responsible for leading the call center team to deliver exceptional customer service, meet performance goals, and foster a culture of continuous improvement. This role oversees supervisors and agents, ensuring service standards are met
JOB TITLE: CUSTOMER SERVICE AGENT About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
Position: Collections Agent Department: Operations Reporting To: Team Leader / Manager Key Responsibilities: Contact customers via phone to recover overdue payments Negotiate repayment plans Maintain accurate call records and notes Meet daily and monthly
About the Role: We are seeking a forward-thinking Agentic AI Engineer to design, build, and orchestrate autonomous AI agents capable of reasoning, planning, and executing complex workflows. Unlike traditional LLM-based chatbots, our agents interact with dynamic environments, use
Rendeavour is launching a Business Process Outsourcing (BPO) division from the ground up, with ambitious plans to scale rapidly. Our goal is to deliver world-class outsourcing solutions that drive efficiency, innovation, and exceptional customer experiences. As
We are looking for a Workforce Management Real-Time Specialist to join our team in Tatu City and support our Call Center operations. In this role, you will be responsible for monitoring real-time performance, ensuring schedule adherence, and
Position Title: SEZ Accountant Department: Finance & Compliance Reports To: Group Financial Controller Location: Tatu City Special Economic Zone, Kiambu County, Kenya Entities Covered: Step Up Technologies SEZ Limited (SUT SEZ) Direct Reports: None Employment Type:
About the Role BagginsHQ is seeking experienced and highly self-driven Regional Digital Marketing & Content Managers to establish, manage, and grow BagginsHQs digital presence across assigned regional markets. This is not a traditional social media management
About the Company Our Client is a premium hospitality establishment located in Kilimani, Nairobi, offering a blend of luxury accommodation, dining, and conference facilities. The hotel caters to both business and leisure travelers, with a growing