The Workforce Management Scheduler is responsible for implementing workforce strategies to ensure proper operational staffing of the Call Center. As a Scheduler, you will determine appropriate staffing levels, adjust schedules, allocate activities on specific times and
Service Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment. Responsibilities: Handle inbound service calls from guests and prospective passengers Identify caller needs and resolve issues to achieve the
We are seeking an experienced and adaptable Human Resource Business Partner to support a fast-growing BPO/contact center operating in a PCI-compliant environment. The role focuses on maintaining workforce stability, ensuring compliance, strengthening employee relations, supporting operations,