Job Title: Tier 1 IT Helpdesk or MSP Support Agent Position Overview The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by
ROLE PURPOSE: Under the general guidance of the IT Officer, The IT Intern is responsible for providing timely and high-quality L1 technical support to Kenya & Madagascar staff members. SCOPE OF ROLE: Reports to: IT Officer
About Q2IMPACT: Q2IMPACT is a data-first organization known for delivering innovative, customized solutions in monitoring, evaluation, learning, digital transformation, and performance management for government, security, and development partners. Drawing on deep expertise in advanced analytics, digital
About Q2IMPACT: Q2IMPACT is a data-first organization known for delivering innovative, customized solutions in monitoring, evaluation, learning, digital transformation, and performance management for government, security, and development partners. Drawing on deep expertise in advanced analytics, digital
Job Summary: The IT Assistant is responsible for supporting the hotel’s day-to-day technology operations by ensuring all IT systems, networks, hardware, and software function efficiently. The role involves providing technical support to hotel staff and guests,