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The Workforce Management Scheduler is responsible for implementing workforce strategies to ensure proper operational staffing of the Call Center. As a Scheduler, you will determine appropriate staffing levels, adjust schedules, allocate activities on specific times and
Service Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment. Responsibilities: Handle inbound service calls from guests and prospective passengers Identify caller needs and resolve issues to achieve the
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