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The Position: Under the direct supervision of the UNFPA Kenya Country Office (KCO) Gender/GBV Advisor and under the overall guidance of the Deputy Representative and the UNFPA MASS KCO and HQ, Technical Division, teams, the Software
Reporting to the Manager – Enterprise Customer Support, role holder will ensure service availability to all clients by offering 2nd level support to escalated trouble tickets, respond to and act on escalated trouble reports and ensure troubleshooting