Job Title: Tier 1 IT Helpdesk or MSP Support Agent Position Overview The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves
Job Purpose: The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction
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Job Title: Head of ICT Location: Nairobi, Kenya Industry: Financial Services / Credit / Microfinance Job Summary The Head of ICT will lead the organization’s Information & Communication Technology function, ensuring secure, reliable, and efficient IT