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The Senior Manager-Service Operations is accountable for end-to-end Technology Operations across M-PESA Africa markets, ensuring reliable, resilient, secure and cost-effective services that support business growth, customer experience and operational excellence. The role provides leadership across Technical
Main Duties & Responsibilities Source, expand and retain existing client relationships so as to increase market share and profitability. Ensure financial and business growth targets assigned are achieved. Ensure customer satisfaction, retention, and identification of repeat
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