We are looking for a highly skilled Tier 3 IT Support & NOC Engineer with strong experience in networking, infrastructure, monitoring, and advanced troubleshooting to resolve complex technical incidents and serve as a key escalation point for
Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision. Able to identify, analyze
Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision. Able to identify, analyze
Troubleshoot, operate and maintain equipment during field dispatches. Strong communication and customer service skills. Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install/swap out network equipment including
Troubleshoot, operate repair and maintain medium complexity equipment. Strong communication and customer service skills. Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install/swap out network equipment including
Troubleshoot, operate, repair and maintain high complexity equipment. Technical degree or certifications related to equipment supported. Able to train Level 1 and 2 technicians and lead a team of technicians. Perform complex installations, moves, repairs, uninstalls,